CULTURE

Japan Passes Law Requiring Companies to Protect Workers From Customer Harassment

Japan is introducing new requirements for companies to protect employees from customer harassment, including verbal and physical abuse by customers. The measure aims to address a problem linked to the country’s demanding service culture, though its effectiveness remains uncertain.

Read at Unseen Japan

First seen 19h ago1 source covering

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EN-ORIGINAL (1)

NEW: Japan's famous for its customer service, but also for "customer harassment," verbal or even physical abuse of staff by customers who think they're god. A new law will require companies to do more to protect their employees. But will it work?
Unseen Japan19h

Japan Passes Law Requiring Companies to Protect Workers From Customer Harassment

Sources (1)

EN-ORIGINAL (1)

NEW: Japan's famous for its customer service, but also for "customer harassment," verbal or even physical abuse of staff by customers who think they're god. A new law will require companies to do more to protect their employees. But will it work?